Our Pledge and Goal
Your business is very important to us. We want you to be 100% happy with your order. We pledge to try our very best to accommodate you with any reasonable request or suggestion that you may have.
About Our Business
We have been servicing all of Western New York, including the Finger Lakes region, since October of 1995. We’re doing our part to help the local economy – Our products are made here in the USA by American workers. We can ship your orders anywhere in the USA or worldwide if you wish to do so. Most orders are shipped UPS, FEDEX or USPO and can be tracked up to the minute as to their whereabouts.
We have a graphic designer on call to address any of your design needs for composition and artwork setup. Up to 3 faxed or e-mailed proofs when available free per order. Additional proofs will be charged $5.00 per proof. We also have bindery service that are available.
Reruns of Printed or Stock Items
Sometimes (although rare) we’ll goof! You may receive a defective product. Not to worry, we stand 100% behind our products. You will be covered in full at our expense. Absolutely no returns for defective products without our authorization or you will be billed a restocking charge.
Method of Payment and Credit Line
We accept cash, check or money orders made out to Specialized Forms and Filing Systems. This is how we keep or low, competitive prices and excellent service. You can open up a line of credit (call for information). All payments are due in 30 days of shipped date. Any invoices over 30 days are considered past due and will be subject to the terms of our signed purchasing agreement.